We Have Moved!

We are now operating from our new office at 212 Constance Street, Fortitude Valley. We look forward to seeing you there!

Frequently Asked Questions

What do I need to do to make an appointment at Excel Psychology?

You're welcome to make an appointment by phoning, emailing or stopping by our office. There is no need for a referral from your doctor. On the other hand, your doctor might help you by providing a Mental Health Care Plan (see below.)

What is a Mental Health Care Plan?

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Mental Health Care Plan (MCHP) allows you to claim a Medicare rebate for psychological services. The rebate may be claimed at the time of your appointment.

A MHCP provides up to 10 individual sessions with the Medicare rebate in a calendar year (1 January - 31 December.) Your referring GP will assess your progress after the first 6 sessions and decide whether to make another referral if any further treatment is required. After you have reached the maximum number of session (10) for the current calendar year, you will not be eligible for any further Medicare rebates until the next calendar year. You are still able to see a psychologist privately after the rebate has ended.

How do I get a Mental Health Care Plan?

Your GP will assess whether a MHCP is suitable for you. Your GP would prepare the MHCP if they deem it appropriate. This will depend on the results of their assessment, your needs, goals and actions, appropriate referrals, required treatment/services, and a review date.

Do I have to have a MHCP to see a psychologist?

No. Anyone can see a registered psychologist. Without a MHCP you simply pay the full fee for the sessions when you attend.

Is it possible to claim psychological services with my private health insurance?

Yes, private health insurance is another option for a rebate. The amount of rebate is dependent on your insurance plan. Check with your insurer for further information.

Can I claim both the Medicare Rebate and Private Health Insurance?

No, either Medicare or Private Health Insurance may be used. They are not allowed to be used at the same appointment.

What will it cost me?

Sessions with a Clinical Psychologist are $200 and the Medicare rebate is $124.50, leaving a gap of $75.50. Sessions with a Psychologist are $160 and the Medicare rebate is $84.80, leaving a gap of $75.20. Each session is approximately 50-60 minutes in duration. You can receive your Medicare rebate “on the spot” at our clinic. Payments can be made using EFTPOS, cash, or credit card. You must have a debit card with a pin to receive the Medicare rebate.

Do you do Bulk Billing?

We are happy to offer bulk billed consultations for people who hold a current Health Care Card, a Pension Card or a Concession Card. This means that there will be no out-of-pocket expenses, if you qualify.

Do you do Skype sessions?

Yes, we do. Talk to us about your needs, and if this is the best way for you to have counselling, we can book Skype sessions.

Bulk Billing and Medicare rebates are not available for sessions by Skype.

I'm not sure if I need counselling, can I talk to someone first?

Absolutely! If you're unsure about whether you need counselling, book a free, no obligation consultation. Each consultation is about 15 minutes long and you'll be able to discuss with our practice manager what is happening in your life and what your options are. Ring us on (07) 3868 2221 to book a free consultation.


Excel Psychology
Excel Psychology

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